The mission of the Elizabeth Stone House is to serve homeless families and individuals in a goal-oriented, outcome-driven service environment by resolving the issues that made them homeless – domestic violence, substance abuse, and mental illness – so that they can attain and maintain permanent housing, personal safety, and economic stability.
- Transparency: (clarity) (clear expectations with clients about what they will receive and how ESH will provide support, opportunities for input from staff and clients concerning significant decisions, open processes of communication)
- Appropriateness of services: (supportive and sensitive staff, adapting to needs of client, trained and competent professionals providing evidence-based services)
- Outcome-orientation: (remain focused on results; use of appropriate technology and communications tools to measure, record, and report on results; make organizational decisions and provide services based on what is more likely to improve client outcomes)
- Continual improvement: (continual feedback of outcomes to improve service delivery; adapting staffing and service models to fit changing needs of clients)
- Urgency of work: (identify problems and potential barriers to improvement as they arise; respond quickly, efficiently, relentlessly)